There have been times when we have opened our mouth to speak and, without thinking, uttered a word or two that needed to be reeled back in.
Even though that bell can’t be unrung, hopefully we’ve been trained to perform on-the-spot recovery before the situation gets out of hand.
If your employees are properly equipped with the right tools, they will be able to consistently deliver quality service to your customers.
“It is better to remain silent and be thought a fool than to open one’s mouth and remove all doubt.”
Abraham Lincoln, 16th President of the United States (1861-1865)