You know what I’m sayin?

Posted on March 22, 2012 by David

Abraham Lincoln (1809-1865)

There have been times when we have opened our mouth to speak and, without thinking, uttered a word or two that needed to be reeled back in.

Even though that bell can’t be unrung, hopefully we’ve been trained to perform on-the-spot recovery before the situation gets out of hand.

If your employees are properly equipped with the right tools, they will be able to consistently deliver quality service to your customers.

“It is better to remain silent and be thought a fool than to open one’s mouth and remove all doubt.”
Abraham Lincoln, 16th President of the United States (1861-1865)

This entry was posted in Attention to Detail, Choices, Common Sense, Communicate, Consistency, Disney Institute, Quality Service. Bookmark the permalink.

4 Responses to You know what I’m sayin?

  1. craig says:
    March 22, 2012 at 12:19 pm

    I’m familiar with the quote and definitely think there’s some wisdom in it.
    But it also takes some thought. One could use it as fuel to discourage themselves from speaking up.
    Further thought could lead to the practice of thinking before speaking.
    I like where you’ve taken this, David. Don’t be afraid to speak, but do be prepared to support it or possibly provide damage control.

  2. Jeff Noel says:
    March 23, 2012 at 7:05 am

    Launch, learn, revise….launch, learn, revise….launch, learn, revise…the circle of (biz) life.

Comments are closed.