Category Archives: Details

It was an accident

Posted on September 24, 2013 by David

It was a coaster accident. In the parking lot. Somebody was careless. But they didn’t know that their carelessness would result in a guest noticing the accident. Someone is always watching us. Someone is always testing us. Someone is always … Continue reading →

Posted in Attention to Detail, Continuous, Details, Mistake | Comments Off on It was an accident

It’s simple to feed them

Posted on May 11, 2013 by David

Whether you’re feeding five or five thousand, you still take it and make it simple to make it successful. Pictured above is the small banquet room I helped setup for the 2013 Chick-fil-a Leadercast. I was part of a team … Continue reading →

Posted in Basics, Challenge, Details, Preparedness, Simplicity | 4 Comments

What do you see?

Posted on May 28, 2012 by David

Sometimes when you look at the big picture you still can’t see everything. Don’t neglect the details.   Tweet

Posted in Attention to Detail, Details, Focused, Hidden | 3 Comments

The story is in the details

Posted on February 2, 2012 by David

Look closely at something for long enough and you may see something you didn’t notice before. A good story-teller knows just how much detail to include. Some pieces are left to the imagination. Others take you on a specific journey. … Continue reading →

Posted in Commitment, Common Sense, Customers for Life, Details, Extra Mile | 4 Comments

Move all the way to the front please

Posted on December 9, 2011 by David

There is a reason why it’s best to “block and face” and have your shelves fully stocked. And it’s personal. I ventured out the other day to work. Did payroll, filed a few things, printed some reports. It was a … Continue reading →

Posted in Attention to Detail, Common Sense, Details, Hard Work, Performance, Quality Service | 2 Comments