Category Archives: Disney Institute

What do you say?

Posted on May 5, 2011 by David

You have an hour to talk, listen and answer questions. It’s on a topic about which you are passionate. What do you say? Where do you begin? Will people want to hear me? Will there be more than one person … Continue reading →

Posted in Customer Service, Disney Institute, Dreams, It's All About the Customer, Learning, Walt Disney World, Walter Elias Disney | 8 Comments

I expected a pin

Posted on April 27, 2011 by David

I wear my pin everyday. It’s a great reminder about what can happen when you try to do the impossible. When I attended Disney’s Approach to People Management, I was expecting another pin. I should have known better. They live … Continue reading →

Posted in Disney Institute, Performance, Reward, Unexpected | 6 Comments

No matter what you do

Posted on March 29, 2011 by David

Where do you work? I don’t mean which company. But physically, where is your desk/cubicle/office/workspace located? Do you have contact with customers directly? No matter what you do, you have a hand in dealing with your customers. If you work … Continue reading →

Posted in 31 Day Challenge, allforthecustomer.com, Disney Institute, Disney's Approach to Leadership Excellence | 9 Comments

If you could see his face

Posted on March 17, 2011 by David

You had to be there. Oh wait . . . I was. Following up on yesterday’s post, I delivered the pin. He smiled from ear to ear. He was still smiling when I went by after work. He’s probably going … Continue reading →

Posted in 31 Day Challenge, Disney Institute, Wow | 7 Comments

Special Request

Posted on March 16, 2011 by David

The secret is out. Or maybe it was no secret at all. Disney. It’s a place I enjoy. I go there for fun. I go there to learn. I go there for affirmation. That’s why I made my special request. … Continue reading →

Posted in 31 Day Challenge, Disney, Disney Institute | 5 Comments