Category Archives: Guestology

We’re in the catering business

Posted on May 13, 2012 by David

No. I have not changed professions. Just making sure that everyone understands that they are also in the catering business. How many of you are thinking about food? Something smothered . . . covered . . . scattered . . … Continue reading →

Posted in Guestology, Needs | Comments Off on We’re in the catering business

Knowing your audience

Posted on May 8, 2012 by David

So you think you’ve got it figured out who your target audience is? Could you be excluding anyone? Everybody is a potential customer. “You’re dead if you aim only for kids. Adults are only kids grown up, anyway.” Walter Elias … Continue reading →

Posted in Audience, Customers, Guestology | Comments Off on Knowing your audience

Succinct

Posted on April 12, 2012 by David

Check your mission statement, your employee handbook, your own vernacular. Are you using large, copious, voluminous words to make your point? Chances are they also make it into your vocabulary when talking with your customers. Keep it simple. And make … Continue reading →

Posted in Basics, Communicate, Guestology, Reaching Customers, Simplicity | 3 Comments

Something’s just not right

Posted on January 15, 2012 by David

Ever notice when something is out of place? This one may not look wrong weird by itself. But, walking on a nature trail, this one made me scratch my head. Think your customers notice when something is out of place? … Continue reading →

Posted in Attention to Detail, Design, Guestology | 1 Comment

One chance meeting

Posted on November 15, 2011 by David

Some guy named jeff. Two years ago today, I met the other face in the picture above. At the time, I had no idea how it would affect my life going forward. He was quietly funny (still is). He made … Continue reading →

Posted in Anniversary, Encouragement, Excellence, Grateful, Guestology, Hard Work, Imperfect, Infectious, Inspiration, It's All About the Customer, Jeff Noel, Leadership, Love Your Job, Mentor, Motivation, Passion, Relationship, Serve, Thank you, Walt Disney World | 7 Comments