Category Archives: Guestology

De-fence, De-fense

Posted on October 21, 2011 by David

A fence can be used as a decoration or as a boundary. But when do you need a fence? What about a defense? A defense is necessary when there is an offense. Stay with me here. There’s a point. How … Continue reading →

Posted in Business Growth, Competition, Guestology, Uncategorized | 4 Comments

A month of innovation – Day 7

Posted on May 7, 2011 by David

“Movies can and do have tremendous influence in shaping young lives in the realm of entertainment towards the ideals and objectives of normal adulthood.” Walt Disney Why does one company focus so much on the secondary guest? The “young” pictured … Continue reading →

Posted in Customer Centric, Customers for Life, Details, Disney, Guest, Guestology, Secondary Guest | Comments Off on A month of innovation – Day 7

Results May Vary

Posted on November 12, 2010 by David

On the heels of yesterday’s post (Some Restrictions May Apply) is today’s post, Results May Vary. You can’t use the same approach for each customer because no two customers are alike. The same can be said of your employees. No … Continue reading →

Posted in Disney, Disney Institute, Guestology, Process, Results, Variety | Comments Off on Results May Vary