Can you see your way clearly?
So you’ve reviewed your business plan. You’ve picked out a location. You’ve got a marketing plan in place. You’ve hired the right people.
Can you see where you’re going?
We get caught up in the planning that we sometimes fail to execute the plan. We even talk about implementing the plan . . . but we still seem to miss that last step.
No more buzz words or catch phrases. Just get it done. MmmKay?
PS. Do you think catch phrase is a catch phrase?
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Source: Google Images
The sooner you do, the greater you’ll become.
Some classify “impossible” as a state of mind. In reality what they are saying is “I don’t think it’s possible. You can’t put a square peg in a round hole.”
But you can. Change the rules. If you work with the square peg long enough by softening the edges, it will eventually fit in the round hole.
It wasn’t impossible. It just wasn’t going to be easy. And it required doing something out of the ordinary.
Go out today and achieve something you used to think was impossible.
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Is the collateral damage worth the risk?
A lesson on complaining? Do we really need this? This post wouldn’t be here if I didn’t think it was necessary.
This is a tricky situation but can have huge rewards if done right.
If you have unsatisfactory service, who do you tell? You tell your friends and family . . . . you might even post it to Twitter or Facebook. You may feel better by doing this but is it getting you anywhere? Perhaps.
If the idea of a confrontation is unsettling, offer your complaint in writing. A company who truly values their customers will be thankful for the feedback (and maybe a little embarrassed).
But if you never bring it to their attention, they may not learn from their mistake. Give them the chance to make it right.
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No Tears in Heaven
Occasionally, I depart from the norm of talking about customer service when something profound strikes me.
Today is one of those days.
Once a month, we sing at a local nursing home/rehabilitation center. One of the residents is Carmen. Carmen told us a story about an accident she had as a child. She cries almost every day.
Now she’s looking forward to the day when she won’t cry anymore.
Me too, Carmen. Me too. 🙂
Me and Carmen
It wasn't always smiles. There was a lot of sweat.
Sometimes work is a breeze. You’re hitting on all cylinders. Product inventory is in, customers are happy, sales are up. Life is good.
But inside you’ve got butterflies the size of a jumbo jet doing somersaults in your stomach. You were worried about getting your delivery on time. You’re worried your customers won’t like your products. You’re worried your customers won’t show up. You’re worried your competition will undercut your pricing strategy and offer an inferior product at dirt cheap prices.
But there’s one thing you’ve got going for you that no one else has.
You’ve got your knowledge. You’ve got your skill. You’ve got your charm.
You’ve got you. You’ve got a goal. And if you’re not breaking a sweat getting to your goal, well, I guess your goal isn’t hard enough.
PS. Hey, jeff, heard that one before?
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