Monthly Archives: October 2010

Do you buy "in-house"?

Posted on October 6, 2010 by David

One of my store fronts is in a great traffic location. No, it’s not out in the middle of the road. The shopping center in which we are located gets a lot of pedestrian traffic walking in front of the … Continue reading →

Posted in Choice, In-House, Money, Satisfaction | Comments Off on Do you buy "in-house"?

Customer Service Tips – Be Helpful

Posted on October 4, 2010 by David

This is nothing new. People come in and use you for information then spend their dollars elsewhere. That’s okay. If they keep coming to you asking questions, you keep on providing answers. They trust you. If they start telling their friends and family … Continue reading →

Posted in Business Growth, Excellence, Relationship, Reputation, Reward, Service | 8 Comments

Customer Service Tips – Go the Extra Mile

Posted on October 1, 2010 by David

This term has its origins during Biblical times. Roman soldiers could ask anyone to carry their sack or equipment for a mile. Jesus said, “And whosoever shall compel thee to go a mile, go with him twain.” By going the … Continue reading →

Posted in Choices, Customer Service, Extra Mile | 2 Comments