Monthly Archives: September 2010

You’ve drawn the line – Now what?

For whatever reason, you have drawn your line in the sand. Whether it is a policy violation from one of your employees or a customer who is trying to take advantage of you, you have said enough is enough. Now, … Continue reading

Posted in Disappointment, Integrity, Policies, Reputation | 2 Comments

Are you singing the Monday blues?

Do you dread going into work today? Do you long for the weekend? Do you count the number of days until Friday? Do you celebrate “hump” day? Do you need to change your attitude? Perhaps you need to look at … Continue reading

Posted in Attitude, Blues, Jungle, Outlook | 2 Comments

It was a simple gesture

We went to his office. He actually came in late that day. As it turned out he was working from home that morning. It was a nice day to be at the office. Lots of folks milling around. Busy, busy, … Continue reading

Posted in Gesture, Heart, Infectious, Kindness, Meaningful, Partners | Leave a comment

Going through the motions

Do you have your daily routine? Chances are you do. Does your routine include a dose of excellence? Chances are it doesn’t. Sometimes we forget to include excellence in our choices each day. There’s always a choice. For those of … Continue reading

Posted in Choices, Excellence, Mentor, Routine | Leave a comment

That dreaded word – A-U-D-I-T

We were audited recently. No, not by the IRS. But our company contracts with another company to do surprise visits and evaluate our stores. They grade things like how well the store looks, displays that are correctly merchandised, wall sections … Continue reading

Posted in All You Do Is for Them, Audit, Focus, Service | 3 Comments