Category Archives: Disney Institute

How stoked are you for Monday?

Posted on October 8, 2012 by David

It’s Monday!!!!! I’ve been looking forward to this day for over two months! It’s no secret that I’m a Disney fan. And I’ve talked a lot about my experiences with Disney Institute. I’ve traveled to the Walt Disney World to … Continue reading →

Posted in Business Growth, Disney Institute, Improvement, Learning | 4 Comments

The customer is always . . .

Posted on August 16, 2012 by David

. . . the customer. They are not always right. The company isn’t always right. There’s a balance. You have a hot-headed customer come into your operation. Sometimes they just need to be heard. Other times, they have a legitimate … Continue reading →

Posted in Disney Institute, Expectations, Good Service, People Management, Uncategorized | 5 Comments

Good job

Posted on July 26, 2012 by David

If you have to file a workers’ comp claim because you’ve received too many pats on the back for a job well done . . . . well . . . . Good for you! And if you are a … Continue reading →

Posted in Appreciate, Celebrate, Disney Institute, People Management, Thank you | Comments Off on Good job

Is your approach to quality on purpose?

Posted on June 9, 2012 by David

Quality isn’t an accident. It’s a purpose. “Quality is never an accident; it is always the result of high intention, sincere effort, intelligent direction and skillful execution; it represents the wise choice of many alternatives.” William A. Foster (1917-1945) Tweet

Posted in Disney Institute, Quality Service | Comments Off on Is your approach to quality on purpose?

Why is most service poor at best?

Posted on May 7, 2012 by David

Have we grown accustom to receiving bad service that we no longer are outraged by it? Cellular phone providers, cable companies, banks and most utilities have some of the worst customer service known to man. “Your call is very important … Continue reading →

Posted in Bad Service, Disney Institute, Exceed Expectations, Excellence, Great Service | Comments Off on Why is most service poor at best?