-
Archives
- September 2024
- March 2024
- February 2024
- February 2021
- January 2021
- May 2020
- February 2020
- September 2019
- January 2019
- December 2018
- May 2018
- April 2018
- March 2018
- March 2017
- February 2017
- October 2016
- September 2016
- July 2016
- June 2016
- May 2016
- February 2016
- January 2016
- November 2015
- September 2015
- July 2015
- May 2015
- February 2015
- January 2015
- October 2014
- September 2014
- July 2014
- April 2014
- January 2014
- December 2013
- November 2013
- October 2013
- September 2013
- August 2013
- July 2013
- June 2013
- May 2013
- March 2013
- February 2013
- January 2013
- December 2012
- October 2012
- September 2012
- August 2012
- July 2012
- June 2012
- May 2012
- April 2012
- March 2012
- February 2012
- January 2012
- December 2011
- November 2011
- October 2011
- August 2011
- July 2011
- June 2011
- May 2011
- April 2011
- March 2011
- February 2011
- January 2011
- December 2010
- November 2010
- October 2010
- September 2010
- August 2010
- July 2010
- May 2010
- April 2010
- March 2010
- February 2010
- January 2010
- December 2009
-
Meta
Category Archives: Disney
So there’s this guy at the airport . . .
And he keeps smiling at everyone who passes by. He seems to be talking more to airport employees rather than passengers. But he’s not wearing a badge. It doesn’t appear that he works here. He keeps asking people if they … Continue reading
Results May Vary
On the heels of yesterday’s post (Some Restrictions May Apply) is today’s post, Results May Vary. You can’t use the same approach for each customer because no two customers are alike. The same can be said of your employees. No … Continue reading
Posted in Disney, Disney Institute, Guestology, Process, Results, Variety
Comments Off on Results May Vary
Let’s be careful out there
Wow! I was going through my old posts and saw that this one was still labeled as “draft” and not published. Not to worry. I want to offer some of the lessons learned from the Disney Institute’s Quality Service program … Continue reading
Posted in Disney, Quality, Safety, Standards
2 Comments
TOMA
T.O.M.A. No. Not TOGA. This isn’t a college frat party! T.O.M.A. = Top Of Mind Awareness A fellow blogger and Disney Institute alum recently commented that in her business, a bulk-mail operation in Indiana, she has clients calling her before … Continue reading
Posted in Brand Loyalty, Disney, Disney Institute, Recognition
4 Comments
Continuous Improvement Process
Speaking of Disney, our visit to Textile Services as part of Disney’s Approach to Leadership Excellence included a 30-minute Q & A session with a supervisor who went over their Continuous Improvement Process (CIP). The emphasis was on continuous. This … Continue reading
Posted in CIP, Continuous, Disney, Improvement, Leadership
Comments Off on Continuous Improvement Process
