Category Archives: Learning

What do you say?

Posted on May 5, 2011 by David

You have an hour to talk, listen and answer questions. It’s on a topic about which you are passionate. What do you say? Where do you begin? Will people want to hear me? Will there be more than one person … Continue reading →

Posted in Customer Service, Disney Institute, Dreams, It's All About the Customer, Learning, Walt Disney World, Walter Elias Disney | 8 Comments

Correction

Posted on March 3, 2011 by David

“Correction does much, but encouragement does more.” Goethe As an experiment, I’ve changed my approach to communicating with my team at work. Why I have waited this long is a mystery. I guess part of it is the anticipation of … Continue reading →

Posted in 31 Day Challenge, Answers, Bottom Line, Disney Institute, Front Line, Goals, Leadership, Learning, Manager, Retention, Talents, Teamwork, Training | 5 Comments

5 Steps to clean up a mess

Posted on September 10, 2010 by David

I received a Tweet the other day (yes, I’m a Twit-ter-er) about “How to clean up your social media mess in 5 simple steps”. As I read along, I realized that these 5 steps can be applied to any situation … Continue reading →

Posted in Learning, Mistake, Move On, Responsibility, Right | 4 Comments

Go back to the beginning – It’s never too late to restart

Posted on August 14, 2010 by David

It’s a safe bet to say that most of you reading this blog have played the classic Hasbro board games Monopoly or Sorry!. Both games involve starting over for one reason or another. We even have to reset our computers … Continue reading →

Posted in Beginning, Customer Service, Focus, Learning, Principles, Starting Over, Tiger Woods, Training | 2 Comments