Category Archives: Principles

You’re grounded

No. You’re not in trouble. While it may be a fairly common punishment for children, it’s got a different meaning for adults. To be “well grounded” means living a life based on a solid foundation, based on reality, principled. While … Continue reading

Posted in Beginning, Foundation, Goals, Principles | 1 Comment

The times they are a changing . . .

If you have been on this earth long enough, you’ve seen some pretty major changes take place all around you. Things may change. Principles shouldn’t. Stand your ground. “We must adjust to changing times and still hold to unchanging principles.” … Continue reading

Posted in Change, Principles, Values | Leave a comment

Happy Birthday, Mr. Inspiration

“It’s All About The Customer” is only 19 months old. This whole journey started many years ago. But the most recent leg of that journey has been greatly influenced by a man with a vision. But he’s not just any … Continue reading

Posted in 5-a-day-blogger, Cast Member, Difference, Disney Institute, Disney's Approach to Leadership Excellence, Excellence, Fortune 100, Impactful, Infectious, Insane, Inspiration, Jeff Noel, Leadership, Milestones, Organization, Passion, Principles, Professional, Purpose, Relationship, Remarkable, Service, Sincerity, Thank you, Walt Disney World | 5 Comments

Go back to the beginning – It’s never too late to restart

It’s a safe bet to say that most of you reading this blog have played the classic Hasbro board games Monopoly or Sorry!. Both games involve starting over for one reason or another. We even have to reset our computers … Continue reading

Posted in Beginning, Customer Service, Focus, Learning, Principles, Starting Over, Tiger Woods, Training | 2 Comments