Category Archives: People Management

And if I ever lost you

Posted on January 11, 2013 by David

Do you track your customers spending habits? How can you get them back when they are gone? Are you in tune with them so well that you know when they haven’t shopped with you in a while? In most cases, … Continue reading →

Posted in Cast Member, Choices, People Management | Comments Off on And if I ever lost you

Hire them and keep them

Posted on December 20, 2012 by David

It’s no secret. One of the biggest successes of a business is its people. It can also be one of the biggest blunders. How can you tell which one it will be when you hire a new employee? Unless you’ve got … Continue reading →

Posted in Appreciate, Career, Cast Member, Disney Institute, Employees, People Management, Recognition | Comments Off on Hire them and keep them

Doing it right the first time

Posted on September 23, 2012 by David

“If you don’t have time to do it right, how you will find time to do it over?” Seth Godin   Tweet

Posted in Mentor, People Management, Traditions | Comments Off on Doing it right the first time

The customer is always . . .

Posted on August 16, 2012 by David

. . . the customer. They are not always right. The company isn’t always right. There’s a balance. You have a hot-headed customer come into your operation. Sometimes they just need to be heard. Other times, they have a legitimate … Continue reading →

Posted in Disney Institute, Expectations, Good Service, People Management, Uncategorized | 5 Comments

Good job

Posted on July 26, 2012 by David

If you have to file a workers’ comp claim because you’ve received too many pats on the back for a job well done . . . . well . . . . Good for you! And if you are a … Continue reading →

Posted in Appreciate, Celebrate, Disney Institute, People Management, Thank you | Comments Off on Good job