Category Archives: Quality Service

How far would I travel?

Posted on January 7, 2013 by David

Inviting atmosphere. Quality service. Great people. These are phrases you hear when consumers are asked about why they shop at a particular store that might not be the closest or most convenient location for them. How far would you go … Continue reading →

Posted in All You Do Is for Them, Incredibly different, Quality Service | 2 Comments

Put it out there for everyone to see

Posted on August 18, 2012 by David

And stand behind it. What kind of promises do you make to your customers? If you don’t put it on the wall, will they know by your actions? Have a great Saturday! PS. 1.18 mile run this morning in the … Continue reading →

Posted in Determined, Good Service, Mission, Purpose, Quality Service, Sweat | 3 Comments

Is your approach to quality on purpose?

Posted on June 9, 2012 by David

Quality isn’t an accident. It’s a purpose. “Quality is never an accident; it is always the result of high intention, sincere effort, intelligent direction and skillful execution; it represents the wise choice of many alternatives.” William A. Foster (1917-1945) Tweet

Posted in Disney Institute, Quality Service | Comments Off on Is your approach to quality on purpose?

You know what I’m sayin?

Posted on March 22, 2012 by David

There have been times when we have opened our mouth to speak and, without thinking, uttered a word or two that needed to be reeled back in. Even though that bell can’t be unrung, hopefully we’ve been trained to perform … Continue reading →

Posted in Attention to Detail, Choices, Common Sense, Communicate, Consistency, Disney Institute, Quality Service | 4 Comments

If pro is the opposite of con, is progress . . .

Posted on March 17, 2012 by David

What needs to change? You have the right people in place. They are positive, energetic, and they operate in a safe manner. You’ve picked the right location for your business. Whether you are moving into a new neighborhood or revitalizing … Continue reading →

Posted in Disney Institute, Process, Quality Service | Comments Off on If pro is the opposite of con, is progress . . .