Monthly Archives: February 2012

Can you see the road ahead?

Posted on February 16, 2012 by David

So you’ve reviewed your business plan. You’ve picked out a location. You’ve got a marketing plan in place. You’ve hired the right people. Can you see where you’re going? We get caught up in the planning that we sometimes fail to … Continue reading →

Posted in Beginning, Business Growth, Determined, Dreams, Execution, Focused, Goals, Progress, Vision | Comments Off on Can you see the road ahead?

Accept the impossible

Posted on February 15, 2012 by David

The sooner you do, the greater you’ll become. Some classify “impossible” as a state of mind. In reality what they are saying is “I don’t think it’s possible. You can’t put a square peg in a round hole.” But you … Continue reading →

Posted in Change, Hard Work, Impossible | Comments Off on Accept the impossible

How to complain effectively

Posted on February 14, 2012 by David

A lesson on complaining? Do we really need this? This post wouldn’t be here if I didn’t think it was necessary. This is a tricky situation but can have huge rewards if done right. If you have unsatisfactory service, who … Continue reading →

Posted in Acknowledge, Complain | 2 Comments

No more tears

Posted on February 13, 2012 by David

Occasionally, I depart from the norm of talking about customer service when something profound strikes me. Today is one of those days. Once a month, we sing at a local nursing home/rehabilitation center. One of the residents is Carmen. Carmen … Continue reading →

Posted in All You Do Is for Them, Care, Compassion, Hope, Kindness | 5 Comments

Should you let them see you sweat?

Posted on February 12, 2012 by David

Sometimes work is a breeze. You’re hitting on all cylinders. Product inventory is in, customers are happy, sales are up. Life is good. But inside you’ve got butterflies the size of a jumbo jet doing somersaults in your stomach. You … Continue reading →

Posted in allforthecustomer.com, Determined, Dreams, Goals, Hard Work, Jeff Noel, Sweat | 1 Comment