Author Archives: David

The first step

Posted on April 11, 2011 by David

Your company may not be big enough. You may not have the luxury of time. You may not have hundreds of applicants to choose from. But should any of those excuses compromise your standards of selecting the right fit candidate? … Continue reading →

Posted in Career, Cast Member, Development, Employees, Front Line, Reward, Right, Training | 6 Comments

You are not the show

Posted on April 10, 2011 by David

There is a reason companies have dress codes. It’s more than conformity. There is a reason companies have logos. It’s more than publicity. There is a reason companies regulate what you can and cannot say about the products you sell. … Continue reading →

Posted in Show | 2 Comments

Earning my ears

Posted on April 9, 2011 by David

One thing you don’t want to hear: “This is my first day on the job! Please excuse my incompetence.” Friday, we had the privilege of going through the process of becoming a Cast Member at Norway in Epcot. This was for … Continue reading →

Posted in Common Sense, Customers for Life | 6 Comments

Inside and out

Posted on April 8, 2011 by David

A little crusty on the outside, but smooth and creamy on the inside. While the Candele pictured above is just that, is this the kind of employee you are looking to hire? When you have a vacant position, what is … Continue reading →

Posted in Front Line, Smile | 2 Comments

Show Ready

Posted on April 7, 2011 by David

Are you “show ready”? Is everything in place? Are all the elements (script, lighting, scenery, props, actors) ready to play their part? If not, what’s missing? When it comes to having a successful show in a business, start by communicating … Continue reading →

Posted in Attention to Detail, Design, Employees, Quality, Show | 5 Comments