Author Archives: David

How can you change someone’s attitude?

Posted on April 16, 2011 by David

In a word? Try frustrated. Somebody calls. They need something. But their regular store doesn’t carry it. The customer complains to us. . . . like we can do anything about it. We don’t own that other store. We don’t … Continue reading →

Posted in Attitude, Customers for Life, Exceed Expectations, Extra Mile, It's All About the Customer | 3 Comments

What do you expect?

Posted on April 15, 2011 by David

As a business owner, what do you expect from your customer? As a customer, what do you expect from a business? At some time, we all are a customer of someone. Thanks to Lee Cockerell, former Executive Vice President of … Continue reading →

Posted in Expectations, Leadership, Lee Cockerell | 1 Comment

No decision is still a decision

Posted on April 14, 2011 by David

Today, I have some decisions to make. These are going to be tough because a lot of people are going to be affected by the choices that are made. But I can’t. Because I don’t want to take responsibility. I’ll just put … Continue reading →

Posted in Decision | 7 Comments

Write this down

Posted on April 13, 2011 by David

Today’s lesson requires a little work on your part. Take out a piece of paper and something to write with. Think of a decision you are about to make. It can be about the next person you are going to … Continue reading →

Posted in Bottom Line, Business Decision, Choices, Decision, Employees, Job | 6 Comments

The bottom line

Posted on April 12, 2011 by David

If you caught the reference in yesterday’s post, congratulations. If not, allow me to repeat it here. “Big time applicants can compromise your bottom line.” Suffice it to say that choosing the right person for the right position is a big … Continue reading →

Posted in Attitude, Bottom Line, Effective | Comments Off on The bottom line