Category Archives: Encouragement

This chapter is almost over

Posted on January 5, 2012 by David

But the story isn’t finished. This picture was taken at the last Disney Institute course I attended on People Management. Lot’s of inspiration here. Hoping to take another course soon. But this story doesn’t end here. As a matter of … Continue reading →

Posted in Don't Die, Encouragement | 6 Comments

A small word

Posted on January 4, 2012 by David

If you’re thinking charades, that’s not where I’m going. A, an, is, if, it, no, on, at, to . . . . those are all small words. What I’m talking about is offering a small, kind word to your customer. … Continue reading →

Posted in Encouragement, Kindness | 2 Comments

One chance meeting

Posted on November 15, 2011 by David

Some guy named jeff. Two years ago today, I met the other face in the picture above. At the time, I had no idea how it would affect my life going forward. He was quietly funny (still is). He made … Continue reading →

Posted in Anniversary, Encouragement, Excellence, Grateful, Guestology, Hard Work, Imperfect, Infectious, Inspiration, It's All About the Customer, Jeff Noel, Leadership, Love Your Job, Mentor, Motivation, Passion, Relationship, Serve, Thank you, Walt Disney World | 7 Comments

We strive for 5!

Posted on October 22, 2011 by David

Had another scan today. While I was waiting, several magazines were laid out neatly on the table in the waiting room. Each magazine had this message on a bright pink label: “To make your visit comfortable, Wellstar has provided reading … Continue reading →

Posted in Attention, Cancer, Compassion, Encouragement, Good Service | 5 Comments

Urge one another forward

Posted on July 9, 2011 by David

Special thanks to my friend and brother Jason Cicero for inspiring today’s post. There are two words that we do not use in everyday English – exhort and edify. But for those who are familiar with them, you will usually … Continue reading →

Posted in Edify, Encouragement | Tagged , , , , | 5 Comments