Category Archives: Guest

A month of innovation – Day 7

Posted on May 7, 2011 by David

“Movies can and do have tremendous influence in shaping young lives in the realm of entertainment towards the ideals and objectives of normal adulthood.” Walt Disney Why does one company focus so much on the secondary guest? The “young” pictured … Continue reading →

Posted in Customer Centric, Customers for Life, Details, Disney, Guest, Guestology, Secondary Guest | Comments Off on A month of innovation – Day 7

Treat your customers as guests

Posted on March 7, 2011 by David

Many thanks to Disney Institute for posting this gem. This falls right in line with the theme of this blog. “While one can argue that many people are unsure of how to treat customers, everyone knows how to treat a … Continue reading →

Posted in 31 Day Challenge, Guest | 4 Comments

Ya’ gotta have H.E.A.R.T. – Handling Customer/Guest Problems

Posted on May 16, 2010 by David

It’s a pretty safe bet to say that most of us have a heart. Well, at least we have a heartbeat. Recently, as part of my Disney Institute course, we were asked to have heart. This came from a guest … Continue reading →

Posted in Acknowledge, Customer, Empathize, Guest, Resolve, Thank | Comments Off on Ya’ gotta have H.E.A.R.T. – Handling Customer/Guest Problems

Curb Service

Posted on January 19, 2010 by David

When you mention the words “curb service” what comes to mind? Depending on when you grew up you might be familiar with some of the old-fashioned drive in diners that dotted the highways and byways throughout the country. Most small … Continue reading →

Posted in Customer Service, Guest, Listen, Smile, Thank | Comments Off on Curb Service