Have an idea that needs to be implemented?

Posted on March 25, 2012 by David

Rutherford B. Hayes (1822-1893)

Don’t be afraid to speak up. The worst thing that can happen is that somebody says no.

Hopefully you are in an environment that encourages input from all levels.

As a leader, are you asking for suggestions from your team?

What if Edison hadn’t invented the light bulb? What if Bell didn’t have the urge to call someone?

“An amazing invention – but who would ever want to use one?”
Rutherford B. Hayes, 19th President of the United States (1877-1881) made a call from Washington to Pennsylvania with Alexander Graham Bell’s telephone, patented on 7 March 1876

Posted in Brand Loyalty, Business Growth, Inclusion, Leadership, Team, Welcoming | Comments Off on Have an idea that needs to be implemented?

Is this the right decision?

Posted on March 24, 2012 by David

Ulysses S. Grant (1822-1885)

As a leader, manager, director, or supervisor (pick a title), do you stand by your employees in good times and bad?

What about standing by your decisions? You are presented with a problem. Through the cognitive process (yes, you need to think it out) you may be posed with several outcomes.

Look at every aspect of the situation. Seek the advice from a trusted friend/mentor. And don’t look back. Trust your instinct and your judgement.

“The friend in my adversity I shall always cherish most. I can better trust those who helped to relieve the gloom of my dark hours than those who are so ready to enjoy with me the sunshine of my prosperity.”
Ulysses S. Grant, 18th President of the United States (1869-1877)

Posted in Decision, Instinct | 2 Comments

Are you up to the task?

Posted on March 23, 2012 by David

your Andrew Johnson (1808-1875)

Have you reviewed your job description lately? How relevant is it now compared to your first day on the job?

Through education, training and personal development, you have within you the power to rewrite the particulars and redefine your position.

It shows growth, maturity, and the ability to adapt to changes in your environment, technology, etc.

But how would you react if you were forced into a new position because of a sudden, traumatic event? Would you be up for the task?

Make the work you do now prepare you for the future. Or it could just be time to make the doughnuts again.

“I feel incompetent to perform duties… which have been so unexpectedly thrown upon me.”
Andrew Johnson, 17th President of the United States (1865-1869)

Posted in Business Growth, Career, Change, Education, Future, Growth, Learning, Maturity, Preparedness | Comments Off on Are you up to the task?

You know what I’m sayin?

Posted on March 22, 2012 by David

Abraham Lincoln (1809-1865)

There have been times when we have opened our mouth to speak and, without thinking, uttered a word or two that needed to be reeled back in.

Even though that bell can’t be unrung, hopefully we’ve been trained to perform on-the-spot recovery before the situation gets out of hand.

If your employees are properly equipped with the right tools, they will be able to consistently deliver quality service to your customers.

“It is better to remain silent and be thought a fool than to open one’s mouth and remove all doubt.”
Abraham Lincoln, 16th President of the United States (1861-1865)

Posted in Attention to Detail, Choices, Common Sense, Communicate, Consistency, Disney Institute, Quality Service | 4 Comments

Put it into practice

Posted on March 21, 2012 by David

James Buchanan (1791-1868)

Pre-K, elementary, middle, high school.

College, graduate school.

Professional learning, continuing education. When does it ever stop?

Never.

Constantly trying to better yourself through continuing education is great. As long as you put it into practice.

“What is right and what is practicable are two different things.”
James Buchanan, 15th President of the United States (1857-1861)

Posted in Continuous, Disney Institute, Education, Growth, Knowledge, Learning, Training | Comments Off on Put it into practice