Category Archives: Exceed Expectations

Severe cramps with increased heart rate

Posted on March 18, 2011 by David

I knew this would happen sooner or later. I’m not as young as I used to be and my body’s natural defenses have slipped a bit in the last few years. I’m more prone to infections and this latest attack … Continue reading →

Posted in 31 Day Challenge, Exceed Expectations, Extra Mile, Smile | 4 Comments

Good Service vs. Great Service

Posted on October 20, 2010 by David

The Disney Institute recently put out this request on Twitter and Facebook. “In a word or two, reply to tell us what you think distinguishes good service from great service.”Here are some of the responses received from around the world: Great … Continue reading →

Posted in Attention to Detail, Commitment, Disney Institute, Exceed Expectations, Facebook, Good Service, Great Service, Listen, Passion, Respond, Serve, Sincerity, Twitter | 2 Comments