Monthly Archives: March 2011

Do you need to be committed?

And I’m not talking about a trip to the funny farm. Do you take your commitments seriously? If you don’t, why did you make them in the first place? “Well they sounded good at the time, but now that I … Continue reading

Posted in 31 Day Challenge, Disney's Approach to Leadership Excellence | 5 Comments

The power of positive thinking . . . I think

Day No. 20 into my challenge for March. I was confident I would face the challenge head on and not waiver. So far, so good. Inspiration can come from many sources. Lately, it’s come from you, the reader. And for … Continue reading

Posted in 31 Day Challenge,, Cancer, Encouragement | 4 Comments

Have you tried speed servicing?

What if we adopted the idea of speed dating to the way we interact with our customers? Gather a bunch of customers and a bunch of businesses together, give them 1 minute together and GO! How much can your potential … Continue reading

Posted in 31 Day Challenge | 3 Comments

Severe cramps with increased heart rate

I knew this would happen sooner or later. I’m not as young as I used to be and my body’s natural defenses have slipped a bit in the last few years. I’m more prone to infections and this latest attack … Continue reading

Posted in 31 Day Challenge, Exceed Expectations, Extra Mile, Smile | 4 Comments

If you could see his face

You had to be there. Oh wait . . . I was. Following up on yesterday’s post, I delivered the pin. He smiled from ear to ear. He was still smiling when I went by after work. He’s probably going … Continue reading

Posted in 31 Day Challenge, Disney Institute, Wow | 7 Comments