Monthly Archives: April 2011

Earning my ears

Posted on April 9, 2011 by David

One thing you don’t want to hear: “This is my first day on the job! Please excuse my incompetence.” Friday, we had the privilege of going through the process of becoming a Cast Member at Norway in Epcot. This was for … Continue reading →

Posted in Common Sense, Customers for Life | 6 Comments

Inside and out

Posted on April 8, 2011 by David

A little crusty on the outside, but smooth and creamy on the inside. While the Candele pictured above is just that, is this the kind of employee you are looking to hire? When you have a vacant position, what is … Continue reading →

Posted in Front Line, Smile | 2 Comments

Show Ready

Posted on April 7, 2011 by David

Are you “show ready”? Is everything in place? Are all the elements (script, lighting, scenery, props, actors) ready to play their part? If not, what’s missing? When it comes to having a successful show in a business, start by communicating … Continue reading →

Posted in Attention to Detail, Design, Employees, Quality, Show | 5 Comments

They don’t make ’em like they used to

Posted on April 6, 2011 by David

Making a deposit at the bank, I noticed one of the pennies didn’t look like the others. It was a wheat penny. They don’t make them like that anymore. It was in relatively good shape. They stopped making them in … Continue reading →

Posted in Back In The Day, Job, Maturity, Maximize | 4 Comments

I don’t feel like it

Posted on April 5, 2011 by David

I don’t want to work today. I don’t want to be responsible today. I don’t want to be engaging today. I don’t want to serve today. How many times have you walked into a business and this is the treatment … Continue reading →

Posted in Uncategorized | 5 Comments