Category Archives: Attention to Detail

You know what I’m sayin?

Posted on March 22, 2012 by David

There have been times when we have opened our mouth to speak and, without thinking, uttered a word or two that needed to be reeled back in. Even though that bell can’t be unrung, hopefully we’ve been trained to perform … Continue reading →

Posted in Attention to Detail, Choices, Common Sense, Communicate, Consistency, Disney Institute, Quality Service | 4 Comments

Stay on target

Posted on March 16, 2012 by David

You know where you going. You know how to get there. Now all you have to do is execute the plan. But there are so many distractions. You’ve even got a list. But along the way . . . . … Continue reading →

Posted in Attention to Detail, Execution, Target | 3 Comments

Something’s just not right

Posted on January 15, 2012 by David

Ever notice when something is out of place? This one may not look wrong weird by itself. But, walking on a nature trail, this one made me scratch my head. Think your customers notice when something is out of place? … Continue reading →

Posted in Attention to Detail, Design, Guestology | 1 Comment

Move all the way to the front please

Posted on December 9, 2011 by David

There is a reason why it’s best to “block and face” and have your shelves fully stocked. And it’s personal. I ventured out the other day to work. Did payroll, filed a few things, printed some reports. It was a … Continue reading →

Posted in Attention to Detail, Common Sense, Details, Hard Work, Performance, Quality Service | 2 Comments

It is the little things

Posted on December 7, 2011 by David

What do you notice about the picture above? I’ll give you a moment. Got it yet? Here’s a hint. It’s something we all learn to do as a child. Yep. I tied my own shoe. If we are constantly reviewing … Continue reading →

Posted in Attention to Detail, Basics, Beginning | 1 Comment