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Category Archives: Attention to Detail
They had my back
Dinner reservations? Check Babysitter coordinated? Check Flowers? Oops . . . That’s okay. The restaurant had my back. It’s the level of service they are known for. Yeah, the food is mighty awesome too. But our server (Steven was great!), … Continue reading
They even had a flower
They even had a flower . . . There are some companies who get it when it comes to customer service. And by get it, I mean they include the little things that most other companies choose to ignore. Flowers … Continue reading
Show Ready
Are you “show ready”? Is everything in place? Are all the elements (script, lighting, scenery, props, actors) ready to play their part? If not, what’s missing? When it comes to having a successful show in a business, start by communicating … Continue reading
Posted in Attention to Detail, Design, Employees, Quality, Show
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Reinvention
Is it time to reinvent your business? What about reinventing yourself? The origin of the phrase “reinvent the wheel” seems to be a futile exercise since the wheel has already been invented. Can it be made better? Stronger? Faster? More … Continue reading
Good Service vs. Great Service
The Disney Institute recently put out this request on Twitter and Facebook. “In a word or two, reply to tell us what you think distinguishes good service from great service.”Here are some of the responses received from around the world: Great … Continue reading
