The Disney Institute recently put out this request on Twitter and Facebook.
“In a word or two, reply to tell us what you think distinguishes good service from great service.”
Here are some of the responses received from around the world:
- Great people
- Faith in God
- Responding to customers’ needs
- Attention to Detail
- Attitude to SERVE
- Extra effort
- Never having to ask for something twice
- Sincerity in helping
- Exceed Expectations
That’s some list, isn’t it? See anything on the list you could be working on? Don’t your customers deserve everything on this list and then some?
It basically boils down to how you want to be treated. If you want GREAT service, start by giving GREAT service.