Good Service vs. Great Service

Posted on October 20, 2010 by David

The Disney Institute recently put out this request on Twitter and Facebook. 


“In a word or two, reply to tell us what you think distinguishes good service from great service.”


Here are some of the responses received from around the world:

  • Great people
  • Faith in God
  • Responding to customers’ needs
  • Attention to Detail
  • Attitude to SERVE
  • Extra effort
  • Listening
  • Commitment
  • Passion
  • Never having to ask for something twice
  • Sincerity in helping
  • Exceed Expectations



That’s some list, isn’t it? See anything on the list you could be working on? Don’t your customers deserve everything on this list and then some?


It basically boils down to how you want to be treated. If you want GREAT service, start by giving GREAT service.

This entry was posted in Attention to Detail, Commitment, Disney Institute, Exceed Expectations, Facebook, Good Service, Great Service, Listen, Passion, Respond, Serve, Sincerity, Twitter. Bookmark the permalink.

2 Responses to Good Service vs. Great Service

  1. Phillip says:
    October 29, 2010 at 1:23 am

    The responses are all correct. I know a few call center companies and agents who practice those traits listed above. But these are my favorites:
    Listening and Sincerity in helping

    Thanks for posting this, by the way David.

  2. David Balentine says:
    October 29, 2010 at 6:53 am

    Thank you for stopping by and commenting, Phillip.

    Think how much better businesses would be if they followed just a few of the examples listed above!

    I didn't list all the responses. These were some of my favorites offered by other DI alum.

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