Monthly Archives: November 2010

I don’t know

Posted on November 5, 2010 by David

Do you ever have to tell your customers “I don’t know” when they ask you something you don’t know? Hopefully you don’t lie to them. One of the lessons learned as part of my Disney Institute program on Quality Service … Continue reading →

Posted in Answers, Customers for Life, Disney Institute, Excellent, Good Service, Great Service, Question | Comments Off on I don’t know

How do you become an expert?

Posted on November 4, 2010 by David

I once was given a definition of the word Expert. Ex = has been Spurt = a gush of water Expert = a has been gush of water Are you an expert in your field? If you take the definition … Continue reading →

Posted in Customers, Expert, Has Been | 6 Comments

Cheerleader or Chair Leader

Posted on November 3, 2010 by David

Are you a cheerleader or a chair leader? Have you seen a cheerleader doing their work? If you’ve attended a sporting event, you’ve seen cheerleaders and understand their role. Smiling, enthusiastic, positive. If you’ve ever been to Sam’s Club (the … Continue reading →

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Help Kids with Cancer

Posted on November 2, 2010 by David

There is nothing selfish about this post. A couple of days ago I made a post about Give Kids the World. This time I’m asking you to listen to another story. St. Jude Children’s Research Hospital, located in Memphis, Tennessee, … Continue reading →

Posted in Cancer, Cure, Give, St. Jude | Comments Off on Help Kids with Cancer

Eleven and a half years

Posted on November 1, 2010 by David

That’s how long my business has been open today. Just last week, a customer called to get directions to our store. She said she didn’t know we were here. I told her we’ve been here for 11 1/2 years. She … Continue reading →

Posted in 11 1/2 Years, Hidden, Noticeable | Comments Off on Eleven and a half years