Monthly Archives: November 2010

Some Restrictions May Apply

Posted on November 11, 2010 by David

This phrase is heard a lot in commercial advertising. Do we put too many restrictions on our customers? You can’t do this or you can’t do that. If you do this or that then we won’t do that or this. … Continue reading →

Posted in Customer, Friendly, Restrictions | 2 Comments

Happy 235th Birthday

Posted on November 10, 2010 by David

A customer came in this morning. He’s one of our regulars. He asked “How do I look at 235?” I told him there is no way he weighed in at 235lbs. He reminded me today is the 235th birthday of … Continue reading →

Posted in Freedom, Marine Corps, Service, Thankful, USMC | 4 Comments

Ideal level of service

Posted on November 10, 2010 by David

What are some key words or phrases you would use to describe the ideal level of service your organization offers? Some examples are: Skilled Excellent Knowledgeable Caring Detailed You will probably come up with more. Now, let’s look at it … Continue reading →

Posted in Complimentary, Customer, Ideal, Service | Comments Off

Aliens

Posted on November 9, 2010 by David

No. Not the ones from outer space. I’m using it to describe how a customer might feel after going into a place of business only to find out they are out of stock on a particular item. Some analysts believe … Continue reading →

Posted in Aliens, In Stock, Out-of-stock | 4 Comments

I’ve Got a Secret

Posted on November 8, 2010 by David

I have a secret. Actually, I’ve got THE secret. It is the secret to good customer service. Are you ready? You might want to sit down for this one. It’s deep. It’s highly intelligent. Now that you’ve stopped laughing, here … Continue reading →

Posted in Customer Service, Secret | Comments Off