Monthly Archives: May 2011

A month of Innovation – Day 8

Posted on May 8, 2011 by David

“A man should never neglect his family for business.” Walt Disney Relationships are important. Family relationships rank above them all. Happy Mother’s Day! Tweet

Posted in Important | 2 Comments

A month of innovation – Day 7

Posted on May 7, 2011 by David

“Movies can and do have tremendous influence in shaping young lives in the realm of entertainment towards the ideals and objectives of normal adulthood.” Walt Disney Why does one company focus so much on the secondary guest? The “young” pictured … Continue reading →

Posted in Customer Centric, Customers for Life, Details, Disney, Guest, Guestology, Secondary Guest | Comments Off on A month of innovation – Day 7

Innovation – It’s the people

Posted on May 6, 2011 by David

“You can dream, create, design and build the most wonderful place in the world, but it requires people to make the dream a reality.” – Walt Disney Tweet

Posted in Friendly, It's All About the Customer, Jeff Noel, Perception | 2 Comments

What do you say?

Posted on May 5, 2011 by David

You have an hour to talk, listen and answer questions. It’s on a topic about which you are passionate. What do you say? Where do you begin? Will people want to hear me? Will there be more than one person … Continue reading →

Posted in Customer Service, Disney Institute, Dreams, It's All About the Customer, Learning, Walt Disney World, Walter Elias Disney | 8 Comments

A month of Innovation – Day 4

Posted on May 4, 2011 by David

“We keep moving forward, opening new doors, and doing new things, because we’re curious and curiosity keeps leading us down new paths.” Walter Elias Disney Tweet

Posted in Beginning, Moving on, Vision, Walt Disney | 2 Comments