Monthly Archives: June 2012

Shoot really straight

Posted on June 13, 2012 by David

A friend who has followed “It’s All About The Customer” for quite a while now sent me the following message. “I thought of you the other day. I had a customer come in the store looking for something for his … Continue reading →

Posted in Competition, Courage, Risk | 10 Comments

Open the door

Posted on June 11, 2012 by David

Opportunity isn’t the only thing knocking. Customers come in all shapes and sizes. They come from all backgrounds. They cover the economic spectrum. They are all dressed differently. Whoever comes to the door, open it and let them in. Tweet

Posted in Customers, Open, Opportunity | Comments Off on Open the door

Does your business need to go on a diet?

Posted on June 10, 2012 by David

I asked the question a few days ago if you thought your business was sick. What about putting your business on a diet? Do you need to trim some of the fat? Are you taking in too much? Operating lean … Continue reading →

Posted in Business Growth, Future | Comments Off on Does your business need to go on a diet?

Is your approach to quality on purpose?

Posted on June 9, 2012 by David

Quality isn’t an accident. It’s a purpose. “Quality is never an accident; it is always the result of high intention, sincere effort, intelligent direction and skillful execution; it represents the wise choice of many alternatives.” William A. Foster (1917-1945) Tweet

Posted in Disney Institute, Quality Service | Comments Off on Is your approach to quality on purpose?

A little or everything?

Posted on June 8, 2012 by David

Do you specialize or generalize? It can be a product, a service, or advice in general. One of my goals each day is to educate someone while they are in my store. It may be that they were misinformed or … Continue reading →

Posted in Answers, Attention to Detail, Audience, Overwhelming | Comments Off on A little or everything?