Category Archives: Cast Member

They had my back

Posted on October 17, 2011 by David

Dinner reservations? Check Babysitter coordinated? Check Flowers? Oops . . . That’s okay. The restaurant had my back. It’s the level of service they are known for. Yeah, the food is mighty awesome too. But our server (Steven was great!), … Continue reading →

Posted in Attention to Detail, Cast Member, Customer Service, Disney Institute, Process, Quality Service, Setting, Word of Mouth | 2 Comments

Conversation Conservative

Posted on October 5, 2011 by David

Do you talk about conservation? In other words, are you having a conversation about conservation? Or are you doing something about it? On our recent trip to the Walt Disney World, we stayed at the beautiful Animal Kingdom Lodge. One … Continue reading →

Posted in Animal Kingdom Lodge, Basics, Cast Member, Customer Service, Disney, Exceed Expectations, Guest, Impactful, Pin, Relationship, Service | 3 Comments

Happy Birthday, Mr. Inspiration

Posted on June 8, 2011 by David

“It’s All About The Customer” is only 19 months old. This whole journey started many years ago. But the most recent leg of that journey has been greatly influenced by a man with a vision. But he’s not just any … Continue reading →

Posted in 5-a-day-blogger, Cast Member, Difference, Disney Institute, Disney's Approach to Leadership Excellence, Excellence, Fortune 100, Impactful, Infectious, Insane, Inspiration, Jeff Noel, Leadership, Milestones, Organization, Passion, Principles, Professional, Purpose, Relationship, Remarkable, Service, Sincerity, Thank you, Walt Disney World | 5 Comments

A month of Innovation – Day 9

Posted on May 9, 2011 by David

“The way to get started is to quit talking and begin doing.” Walt Disney Today is Monday. It’s pretty safe to say that most of you who read “It’s All About The Customer” like your job. If you don’t, what … Continue reading →

Posted in Career, Cast Member, Dreams, Innovation, Love Your Job, Walter Elias Disney | 4 Comments

The first step

Posted on April 11, 2011 by David

Your company may not be big enough. You may not have the luxury of time. You may not have hundreds of applicants to choose from. But should any of those excuses compromise your standards of selecting the right fit candidate? … Continue reading →

Posted in Career, Cast Member, Development, Employees, Front Line, Reward, Right, Training | 6 Comments