Category Archives: Disney Institute

Correction

Posted on March 3, 2011 by David

“Correction does much, but encouragement does more.” Goethe As an experiment, I’ve changed my approach to communicating with my team at work. Why I have waited this long is a mystery. I guess part of it is the anticipation of … Continue reading →

Posted in 31 Day Challenge, Answers, Bottom Line, Disney Institute, Front Line, Goals, Leadership, Learning, Manager, Retention, Talents, Teamwork, Training | 5 Comments

If you are a leader, who’s following?

Posted on February 22, 2011 by David

When this blog first started, it was just one of millions of blogs in cyberspace. After returning from a Disney Institute course on Leadership Excellence, I had a story to tell. Yes, David Balentine had a story that he wanted … Continue reading →

Posted in allforthecustomer.com, Audience, Customer Service, Disney Institute, Following, Leadership, Sharing, Social Media | 5 Comments

Overwhelmed

Posted on February 18, 2011 by David

Have you ever had a time in your life where a lot of things are clicking together all at once? And this is in a good way. Negatives have been turned into positives. We were supposed to have a break … Continue reading →

Posted in 5-a-day-blogger, allforthecustomer.com, Career, Common Sense, Disney Institute, Dreams, Encouragement, Hard Work, Jeff Noel, Leadership, Organization, Overwhelming, Preparedness, Priority | 4 Comments

In a perfect world . . .

Posted on February 10, 2011 by David

. . . there would be no need for this blog. There would be no need to remind you that customer service is about the customer and not about your business, your products, you. But this isn’t a perfect world. Not … Continue reading →

Posted in allforthecustomer.com, Customer Service, Disney Institute, Perfect | 2 Comments

Results May Vary

Posted on November 12, 2010 by David

On the heels of yesterday’s post (Some Restrictions May Apply) is today’s post, Results May Vary. You can’t use the same approach for each customer because no two customers are alike. The same can be said of your employees. No … Continue reading →

Posted in Disney, Disney Institute, Guestology, Process, Results, Variety | Comments Off on Results May Vary