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Category Archives: Disney Institute
I don’t know
Do you ever have to tell your customers “I don’t know” when they ask you something you don’t know? Hopefully you don’t lie to them. One of the lessons learned as part of my Disney Institute program on Quality Service … Continue reading
Posted in Answers, Customers for Life, Disney Institute, Excellent, Good Service, Great Service, Question
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Good Service vs. Great Service
The Disney Institute recently put out this request on Twitter and Facebook. “In a word or two, reply to tell us what you think distinguishes good service from great service.”Here are some of the responses received from around the world: Great … Continue reading
Best Practices – The Disney Institute
The term “best practices” is used quite often when referring to the Disney Institute. Come to think of it, why would you do anything without giving it your best? What started it all? Take a look at this video and … Continue reading
Posted in Disney Institute, Inspiration, Walt Disney
4 Comments
TOMA
T.O.M.A. No. Not TOGA. This isn’t a college frat party! T.O.M.A. = Top Of Mind Awareness A fellow blogger and Disney Institute alum recently commented that in her business, a bulk-mail operation in Indiana, she has clients calling her before … Continue reading
Posted in Brand Loyalty, Disney, Disney Institute, Recognition
4 Comments
The Perfect Lunch
As part of my Disney Institute course on Quality Service, one of the lessons was devoted to Setting and how it is used as a delivery system within the framework Disney uses for their exceptional service. As one of the … Continue reading
Posted in Design, Disney Institute, Imperfect, Perception, Perfect, Quality Service, Setting
8 Comments
