Category Archives: Good Service

I don’t know

Posted on November 5, 2010 by David

Do you ever have to tell your customers “I don’t know” when they ask you something you don’t know? Hopefully you don’t lie to them. One of the lessons learned as part of my Disney Institute program on Quality Service … Continue reading →

Posted in Answers, Customers for Life, Disney Institute, Excellent, Good Service, Great Service, Question | Comments Off on I don’t know

Good Service vs. Great Service

Posted on October 20, 2010 by David

The Disney Institute recently put out this request on Twitter and Facebook. “In a word or two, reply to tell us what you think distinguishes good service from great service.”Here are some of the responses received from around the world: Great … Continue reading →

Posted in Attention to Detail, Commitment, Disney Institute, Exceed Expectations, Facebook, Good Service, Great Service, Listen, Passion, Respond, Serve, Sincerity, Twitter | 2 Comments