Monthly Archives: November 2010

Opportunity Cost – How much does bad service cost?

Posted on November 17, 2010 by David

Every decision you make has a cost associated with it. When you choose to do one thing, you can’t do something else in its place. Otherwise you would have chosen the other thing. The same can be said for good … Continue reading →

Posted in Bad Service, Excellence, Opportunity Cost | 6 Comments

And the award goes to . . . .

Posted on November 16, 2010 by David

Having a good day? Having a bad day? Either way, your customers should not know the difference, even if this means you have to give the performance of a lifetime. Tweet

Posted in Bad day, Good day, Performance | 2 Comments

What are you afraid of?

Posted on November 15, 2010 by David

Social Media. Does it scare you? To some people, it’s like talking to them about Nuclear Armageddon. Between blogging, Facebook, Twitter, LinkedIn, etc., it is tough to be a successful business without embracing some form of social media. Some companies cite … Continue reading →

Posted in Facebook, Reaching Customers, ROI, Social Media, Twitter | 4 Comments

Not available in all areas

Posted on November 14, 2010 by David

Have you ever seen an advertisement for a new product only to be disappointed to find out it’s already out of stock once you got to the store? I’m not talking about the bait and switch tactics some retailers use … Continue reading →

Posted in Uncategorized | Comments Off on Not available in all areas

Results May Vary

Posted on November 12, 2010 by David

On the heels of yesterday’s post (Some Restrictions May Apply) is today’s post, Results May Vary. You can’t use the same approach for each customer because no two customers are alike. The same can be said of your employees. No … Continue reading →

Posted in Disney, Disney Institute, Guestology, Process, Results, Variety | Comments Off on Results May Vary