Category Archives: Commitment

There are no shortcuts on quality

Posted on March 13, 2011 by David

Nothing against other countries, but it is evident to me that the quality of workmanship of buildings and other structures played a HUGE role in how so many people survived the catastrophic earthquake that hit Japan recently. There were no … Continue reading →

Posted in 31 Day Challenge, Commitment, Overwhelming, Performance, Quality, Remarkable | 2 Comments

Good Service vs. Great Service

Posted on October 20, 2010 by David

The Disney Institute recently put out this request on Twitter and Facebook. “In a word or two, reply to tell us what you think distinguishes good service from great service.”Here are some of the responses received from around the world: Great … Continue reading →

Posted in Attention to Detail, Commitment, Disney Institute, Exceed Expectations, Facebook, Good Service, Great Service, Listen, Passion, Respond, Serve, Sincerity, Twitter | 2 Comments