Category Archives: Leadership

Is it worth fighting for?

As a leader, how will your followers view you in tough situations? Are you standing firm on solid principles? Or do your morals change with the seasons? You can be as solid as a rock or as shifty as the … Continue reading

Posted in Character, Development, Following, Innovation, Integrity, Leadership, Mentor, Vision | 4 Comments

Have an idea that needs to be implemented?

Don’t be afraid to speak up. The worst thing that can happen is that somebody says no. Hopefully you are in an environment that encourages input from all levels. As a leader, are you asking for suggestions from your team? … Continue reading

Posted in Brand Loyalty, Business Growth, Inclusion, Leadership, Team, Welcoming | Comments Off on Have an idea that needs to be implemented?

One chance meeting

Some guy named jeff. Two years ago today, I met the other face in the picture above. At the time, I had no idea how it would affect my life going forward. He was quietly funny (still is). He made … Continue reading

Posted in Anniversary, Encouragement, Excellence, Grateful, Guestology, Hard Work, Imperfect, Infectious, Inspiration, It's All About the Customer, Jeff Noel, Leadership, Love Your Job, Mentor, Motivation, Passion, Relationship, Serve, Thank you, Walt Disney World | 7 Comments

Social Media Experiment

The power of relationship If everything went as planned yesterday, then the above picture is of myself and Mark Sanborn, an international bestselling author and noted authority on leadership, team building, customer service and change. When I heard that Mark was … Continue reading

Posted in Business Growth, Customer Service, Customers for Life, Difference, Exceed Expectations, Innovation, Inspiration, Leadership, Mark Sanborn, Opportunity, Relationship, Social Media | 7 Comments

Just an old sweet song

I had just moved to Atlanta in May of 1984. Having worked at Six Flags during the Summer of 1983, it was a natural fit to work there again following the permanent move. One Saturday evening in early June, I … Continue reading

Posted in Appreciate, Back In The Day, Competition, Effort, Encouragement, Excellence, Inspiration, Leadership, Team, Vision | 5 Comments