Category Archives: Disney

Revision – create curiosity

Posted on May 16, 2012 by David

Build a fake tree. Easy, right? Florists have been doing it for decades. But what do you do to combat the effects of the sun? How close do you let people get to it? What are the leaves made of? … Continue reading →

Posted in Attention to Detail, Curiosity, Disney | Comments Off on Revision – create curiosity

Conversation Conservative

Posted on October 5, 2011 by David

Do you talk about conservation? In other words, are you having a conversation about conservation? Or are you doing something about it? On our recent trip to the Walt Disney World, we stayed at the beautiful Animal Kingdom Lodge. One … Continue reading →

Posted in Animal Kingdom Lodge, Basics, Cast Member, Customer Service, Disney, Exceed Expectations, Guest, Impactful, Pin, Relationship, Service | 3 Comments

Deep Impact

Posted on June 3, 2011 by David

To say that Walt Disney (1901-1966) had a deep impact on the lives of millions of people around the world, that would be a true statement. It’s been almost 45 years since he passed on and yet the ideals, values … Continue reading →

Posted in Customers for Life, Disney, Disney Institute, Dreams, Excellence, Impactful, Inspiration, Values, Vision, Walter Elias Disney | 2 Comments

A month of innovation – Day 7

Posted on May 7, 2011 by David

“Movies can and do have tremendous influence in shaping young lives in the realm of entertainment towards the ideals and objectives of normal adulthood.” Walt Disney Why does one company focus so much on the secondary guest? The “young” pictured … Continue reading →

Posted in Customer Centric, Customers for Life, Details, Disney, Guest, Guestology, Secondary Guest | Comments Off on A month of innovation – Day 7

Special Request

Posted on March 16, 2011 by David

The secret is out. Or maybe it was no secret at all. Disney. It’s a place I enjoy. I go there for fun. I go there to learn. I go there for affirmation. That’s why I made my special request. … Continue reading →

Posted in 31 Day Challenge, Disney, Disney Institute | 5 Comments