Category Archives: Disney Institute

If pro is the opposite of con, is progress . . .

Posted on March 17, 2012 by David

What needs to change? You have the right people in place. They are positive, energetic, and they operate in a safe manner. You’ve picked the right location for your business. Whether you are moving into a new neighborhood or revitalizing … Continue reading →

Posted in Disney Institute, Process, Quality Service | Comments Off on If pro is the opposite of con, is progress . . .

They had my back

Posted on October 17, 2011 by David

Dinner reservations? Check Babysitter coordinated? Check Flowers? Oops . . . That’s okay. The restaurant had my back. It’s the level of service they are known for. Yeah, the food is mighty awesome too. But our server (Steven was great!), … Continue reading →

Posted in Attention to Detail, Cast Member, Customer Service, Disney Institute, Process, Quality Service, Setting, Word of Mouth | 2 Comments

Happy Birthday, Mr. Inspiration

Posted on June 8, 2011 by David

“It’s All About The Customer” is only 19 months old. This whole journey started many years ago. But the most recent leg of that journey has been greatly influenced by a man with a vision. But he’s not just any … Continue reading →

Posted in 5-a-day-blogger, Cast Member, Difference, Disney Institute, Disney's Approach to Leadership Excellence, Excellence, Fortune 100, Impactful, Infectious, Insane, Inspiration, Jeff Noel, Leadership, Milestones, Organization, Passion, Principles, Professional, Purpose, Relationship, Remarkable, Service, Sincerity, Thank you, Walt Disney World | 5 Comments

Inspirational Leadership

Posted on June 6, 2011 by David

Following an epic family vacation to Walt Disney World, I wanted to learn all I could about the level of world class service offered at Disney. My search led me to a book “Creating Magic: 10 Common Sense Leadership Strategies … Continue reading →

Posted in Disney Institute, Leadership, Lee Cockerell | 4 Comments

Deep Impact

Posted on June 3, 2011 by David

To say that Walt Disney (1901-1966) had a deep impact on the lives of millions of people around the world, that would be a true statement. It’s been almost 45 years since he passed on and yet the ideals, values … Continue reading →

Posted in Customers for Life, Disney, Disney Institute, Dreams, Excellence, Impactful, Inspiration, Values, Vision, Walter Elias Disney | 2 Comments