Monthly Archives: March 2010

Are you doing what it takes to earn more business? I had two separate interactions today that really blew me away. First, I had inventory early this morning at a store west of town. Finished that, had lunch and worked … Continue reading →

Do a Google search on the above title and you’ll get thousands of pages, articles and images about doing more with less. Frankly, I believe it is an overused phrase and most people do not understand what is implied by … Continue reading →

Relationships, Referrals and Reputation. How are you doing in each of these areas? What’s that you say? You don’t have any responsibility in these areas? Wrong Kemosabe! As agents of the companies we all represent, everyone is obligated to be … Continue reading →

Why are we so afraid of the word NO? It doesn’t cause physical harm, it’s not painful nor does it cost us any money. Or does it? Yes, it does. We can’t elevate the customer’s NO response to something personal. … Continue reading →