Monthly Archives: October 2010

Let’s be careful out there

Wow! I was going through my old posts and saw that this one was still labeled as “draft” and not published. Not to worry. I want to offer some of the lessons learned from the Disney Institute’s Quality Service program … Continue reading

Posted in Disney, Quality, Safety, Standards | 2 Comments

Professional Development – No More Status Quo

How much is devoted to professional development in your budget each year? Just because you are out of school, paid off your student loans and saving for your kids college tuition doesn’t mean that the learning stops for you. “In … Continue reading

Posted in Career, Development, Organization, Professional, Skills, Status Quo | 2 Comments

We are all insane

Heard someone say this recently. It is so revealing. “Insanity is doing the same thing over and over and over again and expecting different results.” How often do we find ourselves going through the same motions, stuck in the same … Continue reading

Posted in Insane, Learn, Routine | Comments Off on We are all insane

Good Service vs. Great Service

The Disney Institute recently put out this request on Twitter and Facebook. “In a word or two, reply to tell us what you think distinguishes good service from great service.”Here are some of the responses received from around the world: Great … Continue reading

Posted in Attention to Detail, Commitment, Disney Institute, Exceed Expectations, Facebook, Good Service, Great Service, Listen, Passion, Respond, Serve, Sincerity, Twitter | 2 Comments

Accentuate The Positive – Eliminate The Negative

“Latch on to the affirmative and don’t mess with Mr. In-between.” This is a great song written by Harold Arlen and Johnny Mercer back in the 1940’s. The Andrews Sisters also made it popular Now let’s bring the idea forward … Continue reading

Posted in In-between, Maximize, Negative, Positive, Talents | Comments Off on Accentuate The Positive – Eliminate The Negative