Category Archives: Service

Conversation Conservative

Posted on October 5, 2011 by David

Do you talk about conservation? In other words, are you having a conversation about conservation? Or are you doing something about it? On our recent trip to the Walt Disney World, we stayed at the beautiful Animal Kingdom Lodge. One … Continue reading →

Posted in Animal Kingdom Lodge, Basics, Cast Member, Customer Service, Disney, Exceed Expectations, Guest, Impactful, Pin, Relationship, Service | 3 Comments

Excuse vs. Explanation

Posted on June 21, 2011 by David

Thank you Seth Godin for inspiring today’s post. When a customer asks for a product you’re out of, do you offer an excuse or an explanation? They are not the same. And it’s the difference between good service and bad … Continue reading →

Posted in Excuse, Explanation, Good Service, Service, Seth Godin | 7 Comments

Happy Birthday, Mr. Inspiration

Posted on June 8, 2011 by David

“It’s All About The Customer” is only 19 months old. This whole journey started many years ago. But the most recent leg of that journey has been greatly influenced by a man with a vision. But he’s not just any … Continue reading →

Posted in 5-a-day-blogger, Cast Member, Difference, Disney Institute, Disney's Approach to Leadership Excellence, Excellence, Fortune 100, Impactful, Infectious, Insane, Inspiration, Jeff Noel, Leadership, Milestones, Organization, Passion, Principles, Professional, Purpose, Relationship, Remarkable, Service, Sincerity, Thank you, Walt Disney World | 5 Comments

Building your brand

Posted on December 17, 2010 by David

“ME” out of business cards. What is your brand? I don’t mean the company you work for. I mean you. What do you stand for? Good service, honesty, quality? I hope so. Because qualities like good service, honesty and quality … Continue reading →

Posted in Brand, Me, Quality, Service | 3 Comments

See you again soon

Posted on December 11, 2010 by David

As a customer was walking out, I said, “See you again soon.” She stopped at the door and told me “Yes you will. You guys are always so nice to me.” That made my day. But she made my day … Continue reading →

Posted in Appreciate, Business, Important, Repeat, Service | 3 Comments