Get personal. Care for someone today.
Questions:
1. How well do you know your customers/guests?
2. How well do they know you? Do you share personal stories with them? Do they feel compelled to share their life events with you?
3. Do you ask?
Answers:
1.) Pretty well. Names, buying habits, family members, job, travel, church, favorite tv show, etc. Different ways of getting to know them.
2.) They know I was out for a month following cancer surgery. They’ve told me of their struggles with cancer and other diseases.
3.) When I say, “How are you doing today?” I mean it. It may reveal a need that I can fulfill.
Has this process become mundane when you interact with your customers? John C. Maxwell said it best:
“People don’t care how much you know until they know how much you care.”
Care enough about someone today!
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