Category Archives: Difference

What is going to be different about today?

You have your routine. Wake up, shower, breakfast. Or wake up, breakfast, shower. Or breakfast, shower, wake up. Whatever the order might be, are you going to do something different today that makes you better or that serves your customers … Continue reading

Posted in, Difference, Routine | 3 Comments

A new normal

I believe in a new normal. While commenting on a friend’s blog I realized that we are part of a tribe that no longer accepts the current status quo as the norm. The belief that we all can do better, … Continue reading

Posted in Attitude, Challenge, Difference, Great Service, Impactful, Incredibly different, Jeff Noel, Noticeable, Passion | Tagged , , | 3 Comments

Social Media Experiment

The power of relationship If everything went as planned yesterday, then the above picture is of myself and Mark Sanborn, an international bestselling author and noted authority on leadership, team building, customer service and change. When I heard that Mark was … Continue reading

Posted in Business Growth, Customer Service, Customers for Life, Difference, Exceed Expectations, Innovation, Inspiration, Leadership, Mark Sanborn, Opportunity, Relationship, Social Media | 7 Comments

Happy Birthday, Mr. Inspiration

“It’s All About The Customer” is only 19 months old. This whole journey started many years ago. But the most recent leg of that journey has been greatly influenced by a man with a vision. But he’s not just any … Continue reading

Posted in 5-a-day-blogger, Cast Member, Difference, Disney Institute, Disney's Approach to Leadership Excellence, Excellence, Fortune 100, Impactful, Infectious, Insane, Inspiration, Jeff Noel, Leadership, Milestones, Organization, Passion, Principles, Professional, Purpose, Relationship, Remarkable, Service, Sincerity, Thank you, Walt Disney World | 5 Comments

Don’t just do busy work

May I have a moment of your time? Are you too busy to read for just a few seconds? Most of these posts take less than a minute of your time. Most of your customers only want a moment of … Continue reading

Posted in 31 Day Challenge, Customer Centric, Difference, Worker | 4 Comments