Category Archives: Leadership

Inspiration is sweet and lovely

Posted on June 11, 2011 by David

Sometime in the 1976-77 school year, I was introduced to the sound of barbershop harmony. In part, it is a melody line surrounded by three harmony parts – tenor, baritone and bass. Having been raised on acapella singing, this was … Continue reading →

Posted in Back In The Day, Beginning, Following, Inspiration, Leadership | 4 Comments

Happy Birthday, Mr. Inspiration

Posted on June 8, 2011 by David

“It’s All About The Customer” is only 19 months old. This whole journey started many years ago. But the most recent leg of that journey has been greatly influenced by a man with a vision. But he’s not just any … Continue reading →

Posted in 5-a-day-blogger, Cast Member, Difference, Disney Institute, Disney's Approach to Leadership Excellence, Excellence, Fortune 100, Impactful, Infectious, Insane, Inspiration, Jeff Noel, Leadership, Milestones, Organization, Passion, Principles, Professional, Purpose, Relationship, Remarkable, Service, Sincerity, Thank you, Walt Disney World | 5 Comments

Inspirational Leadership

Posted on June 6, 2011 by David

Following an epic family vacation to Walt Disney World, I wanted to learn all I could about the level of world class service offered at Disney. My search led me to a book “Creating Magic: 10 Common Sense Leadership Strategies … Continue reading →

Posted in Disney Institute, Leadership, Lee Cockerell | 4 Comments

A month of Innovation – Day 25

Posted on May 25, 2011 by David

“I’m doing this because I want to do it better.” Walt Disney What is the most important factor of success? IQ, self-confidence or perseverance? It’s a trick question. According to some research, the tendency to set goals is the #1 predictor … Continue reading →

Posted in allforthecustomer.com, Basics, Challenge, Commitment, Continuous, Development, Goals, Growth, Hard Work, Improvement, Leadership, Milestones, Planning, Progress, Target | 4 Comments

What do you expect?

Posted on April 15, 2011 by David

As a business owner, what do you expect from your customer? As a customer, what do you expect from a business? At some time, we all are a customer of someone. Thanks to Lee Cockerell, former Executive Vice President of … Continue reading →

Posted in Expectations, Leadership, Lee Cockerell | 1 Comment