Category Archives: Attention to Detail

They had my back

Posted on October 17, 2011 by David

Dinner reservations? Check Babysitter coordinated? Check Flowers? Oops . . . That’s okay. The restaurant had my back. It’s the level of service they are known for. Yeah, the food is mighty awesome too. But our server (Steven was great!), … Continue reading →

Posted in Attention to Detail, Cast Member, Customer Service, Disney Institute, Process, Quality Service, Setting, Word of Mouth | 2 Comments

They even had a flower

Posted on April 22, 2011 by David

They even had a flower . . . There are some companies who get it when it comes to customer service. And by get it, I mean they include the little things that most other companies choose to ignore. Flowers … Continue reading →

Posted in allforthecustomer.com, Attention to Detail, Exceed Expectations, It's All About the Customer | 6 Comments

Show Ready

Posted on April 7, 2011 by David

Are you “show ready”? Is everything in place? Are all the elements (script, lighting, scenery, props, actors) ready to play their part? If not, what’s missing? When it comes to having a successful show in a business, start by communicating … Continue reading →

Posted in Attention to Detail, Design, Employees, Quality, Show | 5 Comments

Reinvention

Posted on January 26, 2011 by David

Is it time to reinvent your business? What about reinventing yourself? The origin of the phrase “reinvent the wheel” seems to be a futile exercise since the wheel has already been invented. Can it be made better? Stronger? Faster? More … Continue reading →

Posted in Attention to Detail, Beginning, Business Growth | Tagged | 2 Comments

Good Service vs. Great Service

Posted on October 20, 2010 by David

The Disney Institute recently put out this request on Twitter and Facebook. “In a word or two, reply to tell us what you think distinguishes good service from great service.”Here are some of the responses received from around the world: Great … Continue reading →

Posted in Attention to Detail, Commitment, Disney Institute, Exceed Expectations, Facebook, Good Service, Great Service, Listen, Passion, Respond, Serve, Sincerity, Twitter | 2 Comments