No matter where you are

Posted on March 28, 2011 by David
Seamless

Seamless

Hats. We wear different ones. We might wear multiple hats at the same time just for convenience.

But when you’re away from your job, or away from the public eye, are you someone else?

One of the purposes of this blog is to remind you that no matter where you are, you have a responsibility to your customer.

If you’re away from your business, are there others in place who will carry on your work in the same way? You owe it to your customers to give them a seamless experience whether you are there or not.

It goes directly to your character. You are the same when everyone sees you or when nobody sees you.

The character of your business is a reflection of you. And you are a reflection of your business.

Day 28 – Be the same no matter where you are.

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Posted in 31 Day Challenge, Business Growth | 2 Comments

Remember

Posted on March 27, 2011 by David

The good thing about growing, is that you usually have some way of measuring your growth so you know how much you’ve grown.

Or changed. Or lost. Or aged.

Whatever it is, you are reminded for various reasons to remember things from the past.

“We do not remember days, we remember moments. The richness of life lies in memories we have forgotten.” Cesare Pavese

“Every great dream begins with a dreamer. Always remember, you have within you the strength, the patience, and the passion to reach for the stars to change the world.” Harriet Tubman

“If you can dream it, you can do it. Always remember that this whole thing was started with a dream and a mouse.” Walter Elias Disney

Remember

Remember

 

Day 27 – Don’t forget.

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Posted in 31 Day Challenge | 2 Comments

Not a single brick out of place

Posted on March 26, 2011 by David
Not a single brick out of place

Not a single brick out of place

Here at “It’s All About The Customer”, there wasn’t a blueprint on how this blog was supposed to look. Going back through the archives, you can see the changes since it started in December 2009.

But there was always a plan. Maybe the plan wasn’t obvious 100% of the time. But on some level there was an idea. That idea was strengthened by a vision. And further inspired by great examples of leadership from one of the world’s greatest visionaries.

Walt Disney never saw this structure with his own eyes. But he has been in every room, looked through every window and has selected every tile in each mural that lines the walls inside Cinderella Castle. His vision has been studied, practiced and passed on to countless numbers of Cast Members, Guests and fans around the world for over half a century.

And after all these years, there’s not a single brick out of place.

Do you have a vision? Do you have a plan? We’ll never know about it if you don’t act on it or tell someone about it.

Day 26 – Don’t let a single brick be out of place.

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Bonus question: How many bricks were used to build Cinderella Castle? This includes all sections, turrets, walls, inside and out. Disney Cast Members are excluded from answering. 😉

Posted in 31 Day Challenge, allforthecustomer.com, It's All About the Customer | 7 Comments

The art of a thank-you note

Posted on March 25, 2011 by David

Better than email

Better than email

If you remember, I recently made a post about making someones day.

We were about to throw out the envelope the afore mentioned surprise came in and I failed to see the note included from my friend Stephen, a Disney Cast Member.

It’s one sentence. It’s simple. But it’s an extra little WOW that turned an ordinary request into an extraordinary turn of events.

How long did it take him to write it? Probably a few seconds.

But that’s all it took. He could have sent the pin without a note and for most companies, that would be the end of their obligation. But that’s not how they do business.

They create an atmosphere where little WOW’s along the way add up to being more than a big WOW every now and then.

Not everyone can be a Van Gogh, or Rembrandt, or Picasso. Most of the time you’ll recognize these artists’ work.

A simple note to say “Thanks” is sometimes all that’s necessary. Don’t struggle over what to say.

Is the note a piece of art because of the author? Or is it art because we realize just how rare this occurrence actually is?

It doesn’t matter. Write the note.

Day 25 – The art of a thank-you note

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Posted in 31 Day Challenge, Thank you | 3 Comments

I don’t care if you’re uncomfortable

Posted on March 24, 2011 by David

Comfy yet?

So you’re not surrounded by a lot of fluffy, comfy, billowy pillows. Big deal.

It’s time to get out of your comfort zone. You know it. We all know it. We just don’t want to do it. We all like our comfort zone. It’s warm, soft and maybe even squishy.

I had the opportunity to leave my comfort zone today. It wasn’t my choice. It had to be done.

And it challenged me. And allowed me to grow. It was just a few hours. But string a whole bunch of these together and soon you forgot how uncomfortable you were in the beginning.

Day 24 – Get out of your comfort zone.

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Posted in 31 Day Challenge, Change, Growth | 3 Comments