As a customer was walking out, I said, “See you again soon.” She stopped at the door and told me “Yes you will. You guys are always so nice to me.”
That made my day.
But she made my day first by coming in. And I wanted her to know that.
Our guests/customers need to feel that they are the most special person at that moment in time. More important than sweeping the rug, or restocking the shelf, or working on that spreadsheet.
If it wasn’t for them, we wouldn’t be . . . . period.
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This phrase was recently overheard at a retail store. It appeared that an employee was making a purchase and was joking with the employee ringing the transaction. As soon as this phrase was uttered, a new blog post flashed before my eyes.
Would you want to work in a company where employees are valued as much as customers? If you said anything other than yes, you need help.
Southwest Airlines founder Herbert Kelleher used this response whenever he was asked about the success of the airline. “You have to treat your employees like customers.”
Here is Southwest’s mission statement.
We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.
Sounds like a good company to work for.
It’s been a while since I’ve been on a Southwest flight. As a matter of fact, it was 1992. It was a flight from Birmingham to New Orleans. I still remember it.
Random fact: Terry Bradshaw mussed my hair once. Once. (Thank you, Donna. I stole this idea from you!)
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I had a craving for a Chick-fil-a biscuit this morning. It had been a while since I had been there. Sort of a self-imposed ban. Saving bucks and calories.
It was Thursday and I usually take the kids to school so they can sleep in a little bit. That’s not the real reason. I just like doing it.
Anyway, we’re in the drive-thru line and I recognize the family in line behind us. So as I’m paying for mine, I tell the attendant I want to pay for the car behind me. I got my breakfast and sped off trying to be inconspicuous. With two elementary age kids in the car that was going to be tough. They would see this family at school just a short time later.
The day is rolling along and I didn’t think about this until I got an email from my wife titled “Generosity”. The email was a question. “Do you know anything about this?” It was a note from the principal where our kids attend. He sent the following letter to my wife.
Many times we never hear from the ones directly affected by our random acts of kindness.
Bringing this type of attitude into your operation can only spell success for your business and for you.
But let’s not rely on the randomness. Begin your day determined to be a blessing to everyone you meet.
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| It just means he talks a lot. |
A huge thank you goes out to a lot of folks today. This is my 100th blog post.
What started last December took several weeks just to get the first post written and published. The inspiration came form a Disney Institute course on leadership. So much information was coming at me so fast I felt compelled to share it.
I don’t have all the answers. I’m just a messenger. I see things in real life that could be done differently.
I have a host of folks to thank for their inspiration, their support, their suggestions, and their great leadership. It’s what they do, not always what they say that encourages me. So, Jeff, Donna, Mike, Craig, Stewart, Cindy, Patty, Brandon, Ronnie, Skip – Thank you for the first 100.
Here’s to 100 more!
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| Is he thinking about safety? |
Some states don’t require riders to wear a helmet.
Is safety a priority with your company?
What about with you?
Safety is a priority for a reason.
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